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Incidents - for an issue that is or might be due to a bug in UKG HR Service Delivery tools - Problems - for an issue that is due to a misuse, an error in our solution use by our customer - Questions - for any question regarding how our solutions work - Tasks - for an action you ask UKG HR Service Delivery to do which is not incident or problem related

Urgent : UKG HR Service Delivery or any major functions are unavailable. High : a UKG HR Service Delivery feature is unavailable but does not prevent the use/activity of major UKG HR Service Delivery functions. Normal : a UKG HR Service Delivery feature is being impaired but does not alter the normal use/activity.

Detailed description of the problem

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