401 errors are generally linked to pages that the user cannot access (for example, because the selected manager profile cannot access this page), or to SSO problems.
In order to understand these errors and resolve them, we can analyze the situation in these two contexts:
- The user encounters page 401 when trying to access a specific page while logged in:
This means that they do not have permission to access the requested page. Check the permissions assigned to their profile and the restrictions applied to the page they were trying to access.
It is possible that restrictions are added to a page (article or request form, for example) so that managers with a certain role/scope or employees do not have access to it... It is therefore necessary to check this point to ensure that the person has permission to access it.
- The user encounters page 401 when trying to log in.
You have an SSO to connect to the platform and when someone tries to connect, they get a 401 error page. Generally, this type of situation occurs when the SAML token entered on the person's profile is not the correct one. I therefore recommend that you check that a SAML token has been added to this person's profile and that this information corresponds to what is expected by your SSO.
If you have any doubts, don't hesitate to contact our support team and provide them with as much information as possible. They will be delighted to help you resolve your situation.